Terms and Conditions
- GENERAL
www.verelstpharmaglobal.com (“Website”) is intended only for consumers wishing to order VERELST PHARMA GLOBAL SALES products (“Products”). The terms and conditions under which the products are offered for sale on this website are set out below. By placing an order on the website, you accept and agree to be bound by these terms and conditions. VERELST PHARMA GLOBAL SALES reserves the right to change these terms and conditions at any time without prior notice. Such change however will have no effect on orders that were submitted before posting of such revised terms and conditions on this Website.
VERELST PHARMA GLOBAL SALES SL, further referred to as VPGS, is registered at Avda. del Rotary Internacional 5, Edif. Tembo, Office 23, 29660 Puerto Banús (Málaga), Spain, VAT No. B10544211
- PLACING YOUR ORDER
2.1. To place an order, you must be 18 years of age or over, and be accessible by a valid email address.
2.2. You may place an order by filling in the order form on the Website and clicking on the appropriate submission button.
2.3. When you place your order, VPGS will issue a Web Order Number. Please note that such a Web Order Number is supplied for reference purposes only and does not constitute our acceptance of your order.
2.4. By placing an order, you make an offer to us to purchase the products you have selected on these terms and conditions. VPGS may or may not accept your offer at our discretion or may reduce the number of products we accept to deliver to you. However, orders submitted by you are binding on you and cannot be cancelled/amended after order submission.
2.5. If VPGS accepts your order, we will notify you of our acceptance by issuing an order confirmation. VPGS will send your order confirmation to you by e-mail. The order confirmation will be effective as of the date on which the order confirmation is sent to you. If we cannot accept your order, we will attempt to contact you by email or telephone.
2.6. Please note that the on-screen display of the colours, designs, products may differ from the actual appearance or size of products offered on the website.
- SUPPLY OF YOUR PRODUCTS
Subject to these terms and conditions, VPGS will supply to you the products indicated on your order confirmation.
- PRICES
4.1. Prices shall be those prices published on this website, in the currency that is specified, at the time you submit your order. The prices published on the website are inclusive of VAT for deliveries within the European Union, but may be exclusive of shipping costs, which are for your account. These costs will be calculated separately as applicable and specified on the order form and added to the total price of the order. The total price stated on the order form you submit shall be the total amount payable by you for the products including shipping.
4.2 Deliveries outside of the European Union may be subject to import taxes, VAT or expenses for customs formalities, according to the legislation of your country of residence. In case such additional costs arise, these are to be covered by you and are not included in the sales price.
4.3. If, by mistake, we have under-priced a product, we will not be liable to supply that product to you at the stated price, provided that we notify you before we dispatch the product to you. In those circumstances, we reserve the right to cancel your order. In the event we cancel your order, we will give you a full refund on any amount already paid for that product in accordance with our return and refund policy.
4.4. Delivery costs, where applicable, are payable by you as indicated on your order confirmation.
- PAYING FOR YOUR PRODUCTS
5.1. You may pay for your products by the methods of payment as may be displayed at the website checkout.
5.2. You must pay in the currency as indicated on your invoice.
5.3. If you are paying by credit or debit card, then you must supply your credit or debit card details when you place your Order. VPGS will not supply the products to you nor perform the services until your credit or debit card issuer has authorised the use of your card for payment of the products and/or services ordered. If VPGS does not receive such authorisation we shall inform you accordingly. VPGS reserves the right to verify the identity of the credit or debit card holder by requesting appropriate documentation.
- DELIVERY OF YOUR PRODUCTS
6.1. VPGS will deliver the products to the delivery address you have specified in the order form and in accordance with the delivery option you have chosen. In the event you order various products to be delivered to different addresses, you will need to submit a separate order form for each delivery address. Any delivery or shipment dates given by VPGS are best estimates only and VPGS shall not be liable for any loss, damage, costs or expenses for failure to deliver in accordance with the delivery or shipment dates given. In the event that any of the Products ordered are out of stock, this may mean the whole order is delayed. If so, an estimate of the delay will be given by e-mail but delivery shall in any case be made within thirty (30) days as of the date indicated on the order confirmation by VPGS.
6.2. Title to and risk of loss in your products will pass to you on delivery of the products.
6.3. Upon delivery of the products to the carrier VPGS will send you a confirmation of shipment by e-mail.
- EXCHANGES, RETURNS AND REFUNDS
7.1. You dispose of fourteen (14) natural days to inform us about your desire to return one or all of the products that you ordered. For hygienic reasons, the return must always be made with the product closed with its original seal. To proceed with the return, please send us an email to [email protected] indicating:
- Your full name
- Your order number
- Date of the order
- Name and value of the products
- Motif of your desire to return the product(s)
- Your mobile phone number
7.2 Once we have received your request to return the product(s) we will contact you in order to arrange the return and refunding procedure. Please note that while the product(s) remain in your possession you are under a duty to ensure that the product(s) are kept safe and secure.
7.3 Returns that result from breakage, defective merchandise or errors in the processing of your order, will be made at no cost, reimbursing 100% of the cost of the goods as well as the costs of shipping and return of the goods. In this case, this circumstance must be communicated on the day of receipt of the product, sending photos of the circumstance, defect or breakage by email to [email protected]. Do not throw the damaged package or goods away. We will need you to send pictures of the box that also include a clear image of the shipping label, and pictures of the damaged goods. Then our customer service will get back to you with a solution to either ship your order out again, or arrange a refund.
In case of a voluntary return, shipping costs will be borne by the customer.
7.4 If you have benefited from a promotion with free shipping and you return the order in part or in its entirety, in such a way that the conditions to which the promotion was subject were not met, the shipping costs not collected will be deducted from the amount to be returned.
7.5 In online purchases only returns are made, not exchanges. If you want a different product than the one you bought, on the one hand you have to return it (you will be refunded the corresponding amount) and on the other hand you have to make a new order with the product in which you are interested.
- WARRANTY
VPGS – branded Product Warranty: VPGS warrants the products as stated on the web site are original without defecgts. Specific warranties may apply to certain products (such as customised products) as specified on the website. Should the product supplied by VPGS not comply with the applicable warranty we shall, at its option and expense, unless provided otherwise in the applicable warranty, repair or replace the product or refund the purchase price upon return of the product. The warranty will lose its value if some of its information is modified, altered or replaced. The warranty does not protect against negligence, hits, misuse, consequences of normal use. The limited warranty set out above will not affect or prejudice your statutory rights.
- VPGS Liability
9.1. These terms and conditions set out the full extent of our obligations and liabilities in respect of the supply of the products (and performance of telephone support and warranty services) and the performance of any services.
9.2. There are no warranties, conditions or other terms that are binding on VPGS regarding the supply of products except as expressly stated in the contract.
9.3. Any warranty, condition or other term arising out of or in connection with the supply of products and/or the provision of services which might otherwise be implied into or incorporated in the contract by statute, common law, laws applicable in the country where you purchased the products or services or otherwise (including without limitation any implied term as to quality, fitness for purpose, reasonable care and skill) is hereby expressly excluded to the maximum extent permitted by law. In particular, VPGS will not be responsible for ensuring that the products are suitable for your purposes.
9.4. Nothing in the contract shall limit or exclude our liability (I) for death or personal injury caused by our negligence or (ii) for fraud or (iii) any breach of the obligations implied by applicable compulsory national laws as to title or (iv) any liability which cannot be excluded by law.
9.5. VPGS WILL NOT BE LIABLE UNDER THE CONTRACT FOR ANY LOSS OF INCOME, LOSS OF PROFITS, LOSS OF CONTRACTS, LOSS OF DATA OR FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE OF ANY KIND HOWSOEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE. VPGS MAXIMUM AGGREGATE LIABILITY UNDER THE CONTRACT WHETHER IN TOR (INCLUDING NEGLIGENCE) OR OTHERWISE SHALL IN NO CIRCUMSTANCES EXCEED THE AMOUNT PAYABLE BY YOU TO VPGS IN RESPECT OF THE PRODUCT(S) AND/OR SERVICES IN QUESTION.
9.6. This does not affect your statutory rights as a consumer, nor your right to return the Products as per clause 7.
- CONTACTING VERELST PHARMA GLOBAL ONLINE SHOP. YOU CAN CONTACT VPGS
By e-mail to [email protected]
- DATA PROTECTION
By placing your order, you agreed and understand that VPGS may store, process and use the data collected from your order form for processing your order. These data will be treated in conformance with the VPGS privacy policy. If you wish to have access to information we hold concerning you, or if you want to make any changes, or if you do not want to receive information from VPGS please follow the update procedure set forth in the Privacy Policy.
- RESPONSIBILITIES
VPGS will not be held accountable for the information published on the website if this information has been manipulated or published by an unauthorized third party. This website may redirect to content from other websites. VPGS will not always be able to control the content by third parties, which is why it is not responsible for said content. In any case, we will immediately remove any content that may break the national or international law or disturb the moral or public order and it will inform the corresponding authorities.
VPGS is not responsible for the stored information and content from chats, blog generators, commentaries, social media, or any other through which third parties may publish content independently on this website. However, according to the art. 11 and 16 from the LSSI-CE, the provider will collaborate with all the users, authorities and security forces in order to actively remove or block all the content that can break the national or international law, the rights of third parties or disturb the moral and public order. If the user thinks that there is content on the web that could match this classification, please inform us immediately by email to [email protected]
- INTELLECTUAL PROPERTY
This website, including its programming, edition, compilation and all the elements that are necessary for its functioning, designs, logos, text and/or graphics… are property of VPGS. Regardless of their purpose, the total or partial reproduction, use, exploitation, distribution and commercialization requires previous written authorization from VPGS. Any unauthorized use will be regarded as a serious violation of the intellectual property rights. The designs, logos, text and/or graphic which do not belong to VPGS and which could appear on the website, belong to their respective owners, for which VPGS has the authorization and permission from the authors. However, the fact that industrial or intellectual property appears on the website does not mean that VPGS is responsible for them.
- CIRCUMSTANCES BEYOND REASONABLE CONTROL
VPGS will make every effort to perform its obligations under the contract. However, it cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible.
- DISAGREEMENTS GOVERNING LAW AND JURISDICTION
VPGS will try to solve any disagreements quickly and efficiently. If you are not happy with the way it deals with any disagreement and you want to take court proceedings, you must do so within the courts of Spain. The applicability of the United Nations Convention on Contracts for International Sale of Goods is hereby explicitly excluded.
- GENERAL
16.1. Neither VPGS failure nor your failure to enforce any term of the contract constitutes a waiver of such term. Such failure shall in no way affect the right later to enforce such term.
16.2. The invalidity or unenforceability of any provision of the contract shall not adversely affect the validity or enforceability of the remaining provisions.
