Our products are shipped from Spain (Europe), and the shipping costs depend on the country of destination. When you go to check-out, and you have filled in the details of the delivery address, the shipping costs will be calculated automatically. For most destinations you will get the option to choose between a few delivery services. On occasion it can happen that the automated system does not recognize the town or postal/ZIP code for delivery. If the message appears “there are no shipping options available”, then then please send us a message through the contact form.
Products that are in stock are shipped within 2 business days. Our products are shipped worldwide from Europe, and the transit time will depend on the country of destination. In general, deliveries within the European Union take 2 to 3 days. Overseas shipments are normally delivered between 5 and 10 business days. Once your order has been shipped you will receive an email through our logistics partners with a tracking number so that the whereabouts of your package can be traced.
We take the highest care in safe packaging of the products for shipment, and we guarantee delivery of the products in perfect condition or money back. If you should receive a package that was damaged during transport, or has items missing, then please contact us as soon as possible. Do not throw the damaged package or goods away. We will need you to send pictures of the box that also include a clear image of the shipping label, and pictures of the damaged goods. Then our customer service will get back to you with a solution to either ship your order out again, or arrange a refund.
If you have placed an order for a recurring monthly delivery, your subscription status will show on your account when you log in with your password, and you can simply click on “cancel” to stop future deliveries. You can cancel any time you want, and you will not be charged for any further orders. There is no cancellation fee.